CAFÉ VALENCIA F.A.Q:

Q: What is Carbon Filtration System?
A: Activated carbon is widely used in water filtration systems. Carbon is very effective at improving taste, removing chlorine and many other contaminants Activated carbon (AC) filtration is most effective in removing organic contaminants from water. Organic substances are composed of two basic elements, carbon and hydrogen. Because organic chemicals are often responsible for taste, odor, and color problems, AC filtration can generally be used to improve aesthetically objectionable water. AC filtration will also remove chlorine. AC filtration is recognized by the Water Quality Association as an acceptable method to maintain certain drinking water contaminants within the limits of the EPA National Drinking Water Standards.
Activated carbon filtration does remove organic chemicals that can be harmful if present in quantities above the EPA Health Advisory Level 'HAL'. Included in this category are trihalomethanes 'THM', pesticides, industrial solvents 'halogenated hydrocarbons', polychlorinated biphenyls 'PCBs', and polycyclic aromatic hydrocarbons 'PAHs' THMs are a byproduct of the chlorination process that most public drinking water systems use for disinfection. Chloroform is the primary THM of concern. EPA does not allow public systems to have more than 100 parts per billion 'ppb' of THMs in their treated water. Some municipal systems have had difficulty in meeting this standard.
The Safe Drinking Water Act mandates EPA to strictly regulate contaminants in community drinking water systems. As a result, organic chemical contamination of municipal drinking water is not likely to be a health problem. Contamination is more likely to go undetected and untreated in unregulated private water systems. Activated carbon filtration is a viable alternative to protect private drinking water systems from organic chemical contamination.

Q: The Activated Carbon Filtration Process
A: Activated carbon works by attracting and holding certain chemicals as water passes through it. Activated carbon is a highly porous material; therefore, it has an extremely high surface area for contaminant adsorption. The equivalent surface area of 1 pound of activated carbon ranges from 60 to 150 acres.
Activated carbon is made of tiny clusters of carbon atoms stacked upon one another. The carbon source is a variety of materials, such as peanut shells or coal. The raw carbon source is slowly heated in the absence of air to produce a high carbon material. The carbon is activated by passing oxidizing gases through the material at extremely high temperatures. The activation process produces the pores that result in such high adsorptive properties.
The adsorption process depends on the following factors:
1' physical properties of the AC, such as pore size distribution and surface area; 2' the chemical nature of the carbon source, or the amount of oxygen and hydrogen associated with it; 3' chemical composition and concentration of the contaminant; 4' the temperature and pH of the water; and 5' the flow rate or time exposure of water to activated carbon.

Q: How often do I have to replace to Carbon Filtration Bags?
A: Carbon bags must be replaced at least every month, to ensure freshness and cleanliness for your perfect cup of coffee.

Q: How can I order replacement parts?
A: Just go online to http://www.cafevalencia.net/OnlineStore_parts.htm or contact us at our
toll free number 1-866-369-4170

Q: What is the availability of your products?
A: Most of our products are in stock, ready for immediate shipment, and we ship most orders within hours after being placed.
Please be aware that any of our products can go out of stock or be discontinued at any time, without notice. So, if you are interested in a particular item, our recommendation is ordering it with no delay.

Q: How fast will I receive the products I order?
A: Merchandise in stock is usually shipped within hours, and we offer the fastest shipping methods for you to choose, so that your shipment arrives as soon as possible. Transport time depends mainly on where the shipping address is located, on the selected shipping method and on the season. Please be aware that these times normally increase in the months of July, August and December, because of the holidays and the overload of the postal system. For precise information at this time, please send us a request, indicating your shipping address and Zip or Postal Code.

Q: Can you send me a catalog of your products?
A: Sorry, we don't work with print catalogs at this time. You are always welcome to visit our Web site, which is constantly updated with availability information for each one of our products. For coming back to our Web site, please bookmark this page now or type WeatherWorks.net on the browser's address line. We will be glad to answer all of your questions.

Q: How can I obtain more details about a product?
A: Normally all the information we have about a product is shown on the product information page, usually found by clicking on the product image or 'INFO' button. If you have any additional questions about a particular product, please call 1-866-369-4170 or send us email at; customerservice@weatherworks.net

Q: Is there a warranty or guarantee?
A: WeatherWorks® warrants, to the original purchase, most equipment against defect in material and workmanship for a period of one (1) year from original date of purchase.

Q: How to Get Service?
A: Should you discover a defect, as your sole remedy, WeatherWorks® will, send, repair or replace your product during the warranty period. Replacement postage paid, with a proof of purchase and a short description of the problem, directly to WeatherWorks®, Service Department, P.O. Box 226186, Doral, FL 33122-6186. Include your name, address, and telephone number.

Q: What is Not Covered under Our Warranty?
A: Normal wear of parts, damage due to negligence or misuse, incorrect voltage or current application, or other use contrary to that noted in manual instructions, disassembly, alteration or damage caused by unauthorized service, breakage of glass or window components are not covered under this warranty. WeatherWorks® shall not be liable for any incidental or consequential damages for breach of any expressed or limited warranty on this product.

Q: Products not available or disappearing
A: When we bring new stock to the site, old stock may be removed. Therefore, if you cannot find a product which you have seen in the past, it may be that it is now discontinued or no longer available.

Q: Can I get a discount if I order in bulk?
A: We may be able to offer discounts for larger quantities, please contact us for details.

Q: What is the returns policy?
A: We want you to be satisfied every time you shop with us. If for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in the same state you received them.

Q: Do I have to pay for returns?
A: Yes, you are responsible for the cost of returning goods to us.

Q: How can I make changes to my address or email address?
A: Please email any order detail changes to customer services using the contact form.